Prescriptions

Prescriptions

To make ordering your repeat medication as easy as possible you can order in any of the following ways:

  • Online ordering
  • Email
  • By Telephone
  • In person
  • By post

Ordering Online

The easiest way to order is online, and you can do this anytime, 24/7. Visit our Online services page to learn out how to register.

Links to online services:

Prescription email

You can send your order anytime via our prescription only email address: nel.b81031-prescriptions@nhs.net

NOTE: we can only process requests with two personal identifiers included.

Ordering by Phone

Prescription Line – 01472 801333

Lines are open Monday to Friday (except on Bank Holidays) 10:30 – 16:00

Give the receptionist your Computer Number. You can find this number on the left-hand side of your prescription.

The reception team cannot process prescriptions by phone outside of regular hours

Order in person

You can order your medication by visiting the reception desk during our opening hours. Or, you can post your request in our letterbox anytime, located by the front door.

Ordering by Post

Send your prescription request along with a stamped addressed envelope to:

Prescription Services
Woodfield Medical Centre
Freshney Green Primary Care Centre
Sorrel Road
Grimsby
N E Lincs
DN34 4GB

We can’t be responsible if the post loses your prescription request on its way to us or to you. Please give at least 7 working days for us to get your request and send it back. If you don’t get your prescription in 7 working days, call the surgery to see if it has been sent.

Things to Remember When Ordering Your Prescription

When you order your prescription, give us 2 working days to process it. Use the information on the slip that comes with your prescription to help us do this quickly and correctly.

We need two working days because we get lots of requests every day. If it’s an emergency, we will try to process it faster, but you might need to call us to check.

If you take medication regularly, you will need a review at least once a year. This helps to make sure you’re taking your medication correctly and safely.

When it’s time for your review, contact the practice right away. If you don’t, it might delay your next prescription.

New medication requests from hospitals will be handled like repeat prescriptions. If it’s urgent, the hospital pharmacy will give it to you first. We need written instructions from your hospital consultant before we can order these medications for you.

Collecting Your Prescription

Electronic Prescription Service (EPS)

If you get regular prescriptions, EPS can save you time. It sends your prescriptions electronically to your chosen pharmacy. To use EPS, ask your pharmacist.

Pharmacy Collection If you don’t want to use EPS but want the pharmacy to collect your prescriptions, talk to your pharmacist. They can arrange this for you.

Collection from Practice You can pick up your prescription from the ground floor reception desk during our opening hours Monday – Friday.

NHS England Charges

Most adults in England have to pay for prescriptions. Some items, like contraceptives and hospital medicines, are always free. The current charge is £9.90 per item. A prescription prepayment certificate (PPC) can save you money. For more information, visit NHS prescription charges.

Electronic Repeat Dispensing

This can make ordering your medication easier. Your regular medications will automatically go to your chosen pharmacy every month for 6 months. You don’t need to order each month. Talk to the receptionist to see if this is right for you.

More Information About Prescriptions

Over-the-Counter Medicines

Some medicines for minor health problems can be bought at pharmacies or supermarkets. Your GP may not prescribe these. Pharmacists can give advice and help with minor health issues. If needed, they will make sure you get the right care. This applies to everyone, including children and those who don’t pay for prescriptions.

Conditions covered include:

  • Sore throat
  • Conjunctivitis
  • Coughs, colds, and nasal congestion
  • Cradle cap
  • Diarrhoea (adults)
  • Headlice
  • Indigestion & heartburn
  • Infant colic
  • Constipation (infrequent)
  • Insect bites & stings
  • Mild acne
  • Dry skin
  • Hay fever (mild to moderate)
  • Minor pain, discomfort, and fever
  • Nappy rash
  • Oral thrush
  • Sun protection
  • Teething/mild toothache
  • Threadworms
  • Warts & verrucae

Many pharmacies are open late and at weekends, and you don’t need an appointment. They often have a private room for consultations.

Find a pharmacy on the NHS website.

Questions About Your Prescription If you have questions about your medicine, ask your local pharmacist. They can also help with medicines you can buy without a prescription. You can also use our online form to ask us questions. The NHS website has information on how your medicine works, when to take it, possible side effects, and answers to common questions. Visit Medicines A to Z on the NHS website.

What to Do With Old Medicines

Take old medicines to your local pharmacy for safe disposal. Don’t throw them in the bin or flush them down the toilet.