Contact us online
You can contact us online using our online form.
Phone Number
Reception: 01472 801234
Patient queries – nel.b81031@nhs.net
Prescription queries – nel.b81031-prescriptions@nhs.net
Address
Woodfield Medical Centre
Freshney Green Primary Care Centre
Sorrel Road
Grimsby
DN34 4GB
Reception opening times
| Day | Opening hours |
| Monday | 8am to 6.30pm |
| Tuesday | 8am to 6.30pm |
| Wednesday | 8am to 6.30pm |
| Thursday | 8am to 6.30pm |
| Friday | 8am to 6.30pm |
| Saturday | Closed |
| Sunday | Closed |
The reception desk is closed between 12 noon and 1pm on a Wednesday for staff training. If you have an appointment during this time you can use the self-check-in to arrive or visit the ground floor receptionist.
There will be times the practice needs to close for staff training, these will be notified on the news page of the website.
When we are closed
If you have an urgent health need while the practice is closed, please call NHS 111 (all calls to 111 will be recorded). The old out of hours and NHS Direct numbers are no longer in use and for any out of hours emergencies you must now phone the NHS 111 service.
In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.
If you have a Mental Health or Adult Social Care issue, please call 01472 256256. This service is available 24/7.
For more information on NHS 111 and other emergency services visit www.nhs.uk/111
Parking
A car park and dropping off point is provided for patients who are visiting the surgery. Please park only in the spaces provided, there are designated parking bays for blue badge holders and mother and child. CCTV is used in the car park but note no responsibility can be accepted by the practice for damage caused to any vehicle using the car park.
Public transport
The surgery is served by Toothill Road Bus stop on Yarborough Road.
Access
The surgery has been designed to be easily accessible and user friendly for our disabled and wheelchair-bound patients. There are designated parking spaces in the car park with easy access ramps up to the pathway. The entrance to the building has automatic doors and disabled toilet facilities are located adjacent to the waiting room on the ground floor and first floor. There are lifts available for access to the first floor. If you experience any problems please speak to one of our receptionist who will be pleased to assist you.
Wheelchairs are available at the ground floor reception for patients who need help accessing the building.
Baby changing facilities are available on the ground floor and first floor.
Talk to the reception team if you need any additional assistance when you attend your appointment, adjustments can be made to how we call you to the consulting room, arranging for an interpreter or using an induction loop.
Suggestions and Complaints
Do you want to make a suggestion to the practice?
Your comments and suggestions are important to us, you can download one of our suggestion forms (Praise or Grumble.pdf) or pick one up in reception, there is a Suggestion Box in the waiting area for you to post you completed form. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person, if you wish to make a complaint follow the information below.
Making a complaint
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please complete this form and the practice will deal with your concerns appropriately. Alternatively you can call 01472 801234 and request to talk to a member of the Patient Liaison Team or:
Write to: Woodfield Medical Centre, Freshney Green Primary Care Centre, Sorrel Road, Grimsby, DN34 4GB
Email: nel.freshneygreenfeedback@nhs.net
If for any reason you do not want to speak to a member of our staff, then you can request that the NHS Humber and North Yorkshire ICB investigates you complaint. They will contact us on your behalf. You can contact them by:
Emailing: hnyicb.experience@nhs.net
Calling: 01904 555999, Monday-Friday 9am – 5pm
Writing to: The Experience Team Humber and North Yorkshire ICB Health Place Wrawby Road Brigg DN20 8GS
A complaint can be made verbally or in writing