New Non-Attendance Policy

Posted by: Eliott - Posted on:

To battle the increase in patients not attending appointments they have booked we are introducing a new Non-Attendance Policy from 1st April 2024. You can find information about how the policy works on our appointments page.

Every appointment booked and not attended is a missed opportunity for another patient who could have received their medical care, resulting in longer waiting times and delays in treatment.

You can cancel booked appointments in any of the following ways:

  • Cancellation link on your SMS text reminder for the appointment.
  • Online through Patient Access or the NHS App.
  • Practice email – nel.b81031@nhs.net (include your name and the appointment details)
  • Telephone – 01472 801234.