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To make ordering your repeat medication as easy as possible you can order in any of the following ways:

  • Online ordering
  • Email
  • By Telephone
  • In person
  • By post

Ordering Online

The easiest way to order is online, this service is available to your 24/7, visit our Online services page to find out how to register to use this service.

If you are not registered for our online services, you can use this form.

Prescription email

You can send your order any day or time via our prescription only email address:

NOTE: we can only process requests with two personal identifiers included.

Ordering by Phone

Prescription Line – 01472 801333

Lines are open Monday to Friday (except on Bank Holidays) 10:30 – 16:00

You will be asked for your Computer Number, please refer to the number on the left-hand side of your prescription.

The reception team are unable to process prescriptions by phone outside of these hours.

Order in person

You can visit the reception desk and order your medication during our opening hours or post your request in our letter box anytime (situated by the front doors).

Ordering by Post

Send your prescription request along with a stamped addressed envelope to:

Prescription Services
Woodfield Medical Centre
Freshney Green Primary Care Centre
Sorrel Road
N E Lincs
DN34 4GB

We cannot be held responsible for the delivery of postal requests, either to ours or to your address. Please allow at least 7 working days for the request to reach us and to be returned to you. If you do not receive your prescription within 7 working days, please contact the surgery to try and ascertain if it has been issued.

What to remember when it comes to prescription ordering

However you choose to order your prescription please ensure you give us 2 working days to process your request and use the information on the counterfoil of your prescription when ordering, this allows us to process a request efficiently and minimise the chance of errors.

We require two working days due to the high volume of requests received by the practice each day, you should note that in an emergency we will make every effort to action a request sooner, but you may be asked to call back to check on the progress of the request.

All patients on repeat medication will be asked to have a medication review at least once a year (maybe more depending on the medication), this is to ensure you are taking your medication correctly and it is safe for the doctor to continue to prescribe for you.

When you are called for your review, please contact the practice as soon as possible, failure to follow this instruction may result in delays when it comes to ordering further medication.

Hospital requests for new medication will be processed in the same way as repeat medication (any urgent medication will have been provided by the hospital pharmacy) – the practice requires documented instruction from your hospital consultant before we can order these medications for you.

Collecting your prescription

Electronic Prescription Service (EPS)

If you get regular prescriptions, then EPS may be able to save you time and unnecessary trips to the surgery. EPS makes it possible for prescriptions to be sent electronically to the pharmacy or dispenser of your choice.

To nominate a pharmacy, just ask your preferred pharmacist what to do.

Pharmacy Collection

If you do not wish to use the EPS but would like the pharmacy to collect prescriptions on your behalf, contact your own pharmacist directly and they will be able to make the necessary arrangements for you.

Collection from practice

You can collect your prescription at the ground floor reception desk during our normal opening hours Monday – Friday.

NHS England Charges

Most adults in England have to pay prescription charges, the current prescription charge is £9.65 per item.

You can find up to date information on NHS prescription charges, what items are free and prescription prepayment certificates on the NHS website.

Further information about prescriptions

Electronic Repeat Dispensing

You can take your medication ordering one step further and talk to the practice about setting your repeat medications up for electronic repeat dispensing.

This means we will set up an automatic delivery of your normal medications to your pharmacy of choice every month for 6 months – no more contacting the practice to order your medication until the end of that period.

The receptionist will be able to advise you on whether you are a suitable candidate for this service - patients need to be stable on their treatment and there are some medications it is not safe to prescribe in this way.

Over-the-Counter Medicines

Current government guidelines mean your GP may not be able to provide you with prescriptions for certain medicines that are available to buy in a pharmacy or supermarket for minor health concerns.

Healthcare professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns. If your symptoms suggest it's more serious, they'll ensure you get the care you need.

This guidance affects all patients including children, patients exempt from prescription charges and pre-paid prescriptions.

Find out more here.

The guidance applies to the following conditions:

  • Acute sore throat
  • Conjunctivitis
  • Coughs, colds and nasal congestion
  • Cradle cap
  • Diarrhoea (adults)
  • Headlice
  • Indigestion & heartburn
  • Infant colic
  • Infrequent constipation
  • Insect bites & stings
  • Mild acne
  • Mild dry skin
  • Mild to moderate hay fever
  • Minor pain, discomfort and fever
  • Nappy rash
  • Oral thrush
  • Sun protection
  • Teething/mild toothache
  • Threadworms
  • Warts & verrucae

NHS charges

Most adults in England have to pay prescription charges.

Some items are always free, including contraceptives and medicines prescribed for hospital inpatients.

The current prescription charge is £9.65 per item.

A prescription prepayment certificate (PPC) could save you money on NHS prescription costs. For up-to date inforamtion and to find our more about PCC visit NHS prescription charges