Woodfield Medical Centre

Freshney Pelham Primary Care Network (PCN)

Woodfield Medical Centre is one of three practices who are part of the Freshney Pelham PCN, the other members are Littlefield Surgery and Pelham Medical Centre and together we provide care for around 40,000 patients across Grimsby, Cleethorpes and the surrounding area.

As a PCN the practices develop and provide new services to improve our patients care, these clinical roles remain under the mentorship and supervision of a General Practitioner at all times. The clinicians actively work towards developing and maintaining effective working relationships both in the practice and the community while developing strong links with locally available services.

Dietitian

The Dietitian provides support to a range of patients within the PCN. Offering clinic slots, telephone calls, home visits and joint working with other professionals. The key areas supported by the dietitian are milk allergy in babies, malnutrition within the community and PCN care home settings, those struggling with their diabetes management when alternative services have not been successful or declined.

Paramedic

The paramedic provides support for both the GP and the community team within the PCN, assisting with GP home visits and running a minor illness clinic in practice each morning.

The paramedic will provide care by taking a clinical assessment and reporting back to the GP for an appropriate course of treatment to meet the patient’s needs. The paramedic is expected to carry out home visits and consult with patients to review and act appropriately on any results and referrals. During a consultation (at home or surgery) with the paramedic a medical history will be taken and a physical examination may be performed, a care plan and treatment will be advised.

Our paramedic is currently studying to become an ACP – Advanced Care Practitioner, and has recently become a prescriber.

Health & Wellbeing Coach's

Following referral to the Health and Wellbeing Coach’s it is expected the will see you (at home or in the practice), usually over a number of sessions, supporting you to develop your knowledge, skills and confidence, and helping you to become active participants in your own health and wellbeing.

The aim of the coaching is to guide and support patients to reflect on and change what they do to help them reach their own health and wellbeing goals.

The wellbeing coaches work with patients with a long-term condition such as Type 2 Diabetes or Chronic Obstructive Pulmonary Disease (COPD) as well as working with those who are at risk of developing a long-term condition, providing support for issues such as weight management, managing chronic pain, or living with depression or anxiety.

Using coaching skills, good communication and behavioural change skills, allows patients to find routes for additional wellbeing support and encourage and support them to become more engaged in managing their own health, in turn hopefully reducing the amount of time needed by a health professional and improving their overall health and wellbeing.

We look to encourage structure, routine and try to help the patient incorporate this into their day-to-day life to ensure they are doing what is right for them. Building trusting relationships, listening carefully to what matters to them and what motivated them and supporting them to take action on the self-identified goals is what makes the role successful.

Counselling Service

Our counselling team is made up of:

• Wendy Foster – Counselling Service Lead
• Lyndsay Ogden – Counsellor
• Joanne Bowater – Counsellor and Volunteer Counsellors/Students

Wendy mentors this team to deliver psychological intervention to patients. As a team they provide disorder specific assessment and evidence-based low intensity eclectic interventions for people with anxiety disorders, depression, PTSD, and bereavement. They offer a wide range of treatments, including telephone and online intervention, psychoeducation and one to one work. These are completed by a thorough assessment to determine the most appropriate pathway of care and support for patients, the counsellors also signpost or refer to other services if a more intensive intervention is needed.

The service is developing what it can offer to include group work and out of hours appointments to make our treatments more accessible to all patients.

You will be referred to the service by a clinician within the practice.

Social Prescriber

Social prescribing is a confidential free service that can help patients improve their overall health and wellbeing. The social prescriber empowers patients to make positive changes and where possible reduce the patient need for Primary and Secondary care involvement. A social prescriber assesses areas of need and discusses what areas are important to the patient, helping the patient to create a personalised plan going forward and helping link them to local community activities and services that can help address the needs identified.

Patient Advice Service (Department of Work and Pensions)

The practice has links with a Disability Employment Advisor from the DWP to support patients who are either employed or unemployed, with health conditions and disabilities to support a return to work or prevent patients from coming out of work.

The Patient Advice Service is a programme of support between the Jobcentre and GP surgeries. The DWP can help patients find a route back to work through help with CVs, advice on training & computer skills or as an advocate to liaise with their employer. It provides a safe, familiar environment for patients to discuss concerns around work, while signposting and referring to other suitable services ensuring an holistic approach and highlighting the benefits of good work in maintaining a healthy lifestyle.

Care Co-Ordinator's

The PCN has a team of Care Co-Ordinator's who provide administrative support across the the practices.