Suggestions and Complaints
Do you want to make a suggestion to the practice?
Your comments and suggestions are important to us, you can download one of our suggestion forms (Praise or Grumble.pdf) or pick one up in reception, there is a Suggestion Box in the waiting area for you to post you completed form. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person, if you wish to make a complaint follow the information below.
Making a complaint
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please complete this form and the practice will deal with your concerns appropriately. Alternatively you can call 01472 801234 and request to talk to a member of the Patient Liaison Team or write/email to:
Woodfield Medical Centre, Freshney Green Primary Care Centre, Sorrel Road, Grimsby, DN34 4GB
nel.freshneygreenfeedback@nhs.net
If for any reason you do not want to speak to a member of our staff, then you can request that the NHS Humber and North Yorkshire ICB investigates you complaint. They will contact us on your behalf. You can contact them by:
Emailing: hnyicb.experience@nhs.net Calling: 01904 555999, Monday-Friday 09:00 - 17:00 Writing to: The Experience Team Humber and North Yorkshire ICB Health Place Wrawby Road Brigg DN20 8GS
A complaint can be made verbally or in writing